Frequently Asked Questions

There is no minimum order. With DTG and Supacolor, you can order as few as 1 shirt. Screen printing is most cost-effective at 25+ units.

Request a quote through our website or call us on 1300 123 456. We'll discuss your needs, provide a quote, and guide you through the process from artwork to delivery.

Absolutely. We offer free design assistance. Send us your ideas, logos, or rough sketches and our team will create print-ready artwork at no extra charge.

It depends on your quantity, design complexity, and budget. Screen printing is best for large runs (25+) with limited colours. DTG is ideal for small runs or photo-quality designs. Supacolor works for fast turnaround and versatile fabrics.

We accept AI, EPS, PDF, PNG, and high-resolution JPG files. Vector formats (AI, EPS, PDF) produce the best results for screen printing. For DTG, high-resolution PNG at 300dpi is ideal.

Yes, we can print on customer-supplied garments. Please contact us first to confirm the garments are suitable for your chosen print method.

Standard shipping is free on orders over $150. For orders under $150, shipping starts from $9.95 depending on location and order size. Express shipping is available at checkout.

Standard turnaround is 5–7 business days from artwork approval. Express 24-hour turnaround is available for Supacolor transfers. Delivery typically takes 2–5 business days depending on your location.

Yes, we ship to all Australian states and territories. Metro areas typically receive orders within 2–3 business days. Regional and remote areas may take up to 5 business days.

Custom-printed garments are made to order and cannot be returned unless there is a manufacturing defect. If we make a mistake, we'll reprint your order at no cost.

Contact us within 7 days of receiving your order. Send photos of the issue and we'll arrange a reprint or refund. Your satisfaction is guaranteed.

Yes. We guarantee the quality of every print. If your order doesn't meet our quality standards or match the approved proof, we'll reprint it free of charge.